How to cancel or reschedule your appointment, and what to expect.
Last updated: September 2026
We understand that plans change. If you need to cancel or reschedule your appointment, please let us know as early as possible so we can offer the time slot to another customer in the neighbourhood.
Where possible, we ask for at least a few hours’ notice before your scheduled appointment window. The more notice you can give, the easier it is for us to adjust our schedule and fit you in at a better time.
There is no fee to cancel or reschedule when you give reasonable notice. A service-call or trip fee may apply if our technician has already travelled to your location, or for missed appointments, as described below. Any such fee will have been disclosed to you in advance.
If our technician arrives within the agreed window and no one is available to provide access, or the appointment is cancelled at the door, a trip fee may apply to cover the visit. We will always try to reach you before applying any charge.
If you cancel a repair after parts have been ordered or work has begun, you may be responsible for the cost of parts already purchased and any labour already performed.
To change your appointment, simply call or email us using the details on our Contact page, and reference your name and appointment time.
If you have any questions about this policy, please contact us using the details on our Contact page.
Questions about this policy? Contact us or call (647) 848-6447.