Simple and fair rules for cancelling appointments.
1. Notice Period: We require at least 24 hours notice for any cancellation or rescheduling of a confirmed appointment.
2. Late Cancellation Fee: Cancellations made with less than 24 hours notice may be subject to a service call fee to cover administrative and routing costs.
3. No-Show Policy: If our technician arrives and cannot gain access to the property at the scheduled time, a full service call fee will be charged.
4. Emergency Situations: We understand emergencies happen. Please call us as soon as possible if you cannot make your appointment.